Whilst great care is taken during the removal of your goods, there are many risks of loss or damage which are beyond the control of the moving company. The moving company’s liability for loss or damage is limited by their standard contract terms and conditions, which are incorporated into all removals, storage and shipping contracts. For these reasons, you are strongly advised to take advantage of our protection plan to cover loss or damage to your household goods and personal effects.

Our protection plan provides cover for actual physical loss or damage to property while in our care, custody or control subject to the Terms and Conditions. The protection provided is for door-to-door transit of your goods arranged by us, including specified periods of storage in our secure warehousing or other such warehousing we arrange at destination.

You should ensure that you have read and understand the Terms and Conditions of Protection to avoid unnecessary surprises in the event you need to make a claim.

In the event of loss or damage which might give rise to a claim under the protection, you must notify us immediately in writing. This represents your notice of intention to claim and it must be received within 30 days from the date of delivery (or scheduled date if claim is for non-delivery). Thereafter, you will have a further 30 days in which to notify us of the full details of any losses and/or damages incurred. You will receive a Claim Form and instructions on how to substantiate your claim.

Worldwide Movers Africa’s protection plan is provided by Reason Global and underwritten by Lloyds of London.