Our professional and experienced packing team will pack your household goods in preparation for the shipment.

Wherever possible materials are sourced locally with care for the environment. Cardboard and paper are our favourite materials. We use bubble wrap and plastic as sparingly as possible to minimise the environmental impact of your move.

Boxes come in various sizes and strengths and are selected carefully according to the items being packed. We also construct crates for art work and other precious items and use wooden lift vans for those clients who request them.

The packing team mark the contents on all boxes and give each a unique number. It is best to leave the packing to our team, firstly they are the experts, and secondly items labelled ‘packed by owner’ PBO are a red flag to customs officers, meaning your goods will be removed from their packaging and inspected. The packing supervisor will compile a packing list.

Your container will be inspected to ensure it is odour free (e.g. has not been used to transport smelly fish), water tight and clean.

Putting your boxes and packages into the container (stuffing) is an art in itself. Our experienced teams have done this thousands of times and will ensure your items are safely stowed.

As each box enters the container it is called in and ticked off on a ‘bingo’ list. The supervisor will then go round the house with you to ensure everything required has been packed and ask you to sign the packing list.

The container will then be sealed and transported to the dock.

Dock formalities are different in each country and customs officers may ask to inspect your goods. If the container seal is removed our team will be there to supervise the inspection and re-seal your container.

Once the planned shipping vessel arrives in port your container will be loaded and sent on its way.

Transit times vary according to the location and route taken by the vessel. Our team can track the progress of your container and advise the estimated time of arrival (ETA).

On arrival your container will be offloaded and again there will be formalities at the dock. You will need to have supplied the necessary documents for the clearance of your shipment. Each county has its own regulations but common requirements include:

• Passport
• Visa
• Letter of introduction from you employer
• Declaration of contents and value for customs purposes

Once your shipment has cleared customs is it loaded onto a lorry for delivery to your residence. Your destination agent will arrange a time and date with you.

The unpacking team will arrive with your container and break the seal in your presence. Each box will then be called out of the container and checked off against the list prepared at origin. Your goods will be unpacked and positioned in your new home. The team will assist you with simple rebuilding for items such as beds. You may request the services of a handyman for additional complicated construction or building IKEA furniture.

The team will remove the debris and once everything is finished will ask you to complete a feedback form and sign a receipt.