Packing Services Structure and Quality Management

The Manager for International Personal and Corporate Relocation, Export packing, Shipping and Storage Services, known as the Client Liaison Officer, is Ms. Lydia Kunihira (0752 766 838). The Quality Controller/Training Supervisor is Mrs. Alexandra Beuthin (0772 766 838). The Office Administrator is Cissy Namubiru (0772 766 836). The packing Team Leaders or Supervisors are Mr. Emmy Kilega (0772 766 839), Mr. Joe Kinyera (0782 145 469) and Mr. Pastore Ochana (0774 383 233). Any shipper can contact the above mentioned with regard to any pack-ups and deliveries. Mr. Eric Beuthin (0772 791 773) is the CEO and is always available to liaise with the teams.

Ms Kunihira and Mrs. Beuthin alternate as estimator for on site pre-shipment surveys of household effects and they evaluate and provide in writing, calculations of volume, weight, and work to be undertaken per job. Ms Kunihira is directly responsible for packing, inventory, crating, weighing, marking, customer relations and any special handling.

Mr. Geoffrey Gingo (0752 766 839) the Warehouse Manager is responsible for the control, maintenance, and inventory of all packing materials, tools, and general machinery. The packing materials used for every move are tracked and reported to Mrs. Beuthin. Purchase, orders and requests for services are made through Ms. Kunihira. Mr. Gingo is also responsible for maintenance, supervision and management of the warehouse.

Vehicle maintenance is the direct responsibility of the drivers and is reviewed by Mr. Shemmy Senkatuka (0772 506 460) and Mrs. Beuthin. The drivers report to the office on a weekly basis. All drivers have a valid heavy goods license and are fully cognizant of the local laws and customs. They are also responsible to ensure they have all the required permits.

Mr. Beuthin maintains regular spot checks and answers any queries not directly related to surveys, or packing. He is also responsible for international and local requests for bids and rate requests, as well as liaison with international affiliated agents. All contracts, pre-movement organization are directed and approved through his office.

All transport, customs, or clearing related queries for inbound and outbound surface shipments are directed to Mr. Peter Oburu (0772 766 837). All customs or clearing related queries for inbound and outbound air shipments are directed to Mrs. Connie Nayiga (0752 766 837).

All queries related to the forwarding of air and surface shipments are directed to the shipping clerk, Ms. Resty Musoke. Ms Musoke is in constant communication with the shipping lines and the airline companies for all inbound and outbound shipments.

Ms Kunihira is also our Sales Person and is responsible for sales and public relations. She prepares and manages our brochures, promotions, advertising, and sponsorship. She is also tasked to meet a monthly quota of direct sales calls to regular and potential clients. She reports directly to the managing director on a weekly basis.

The packing teams provide all equipment and materials for packing: book cartons, dishpacks, barrels, wardrobes, picture boxes, cases, padding, waterproofing, crates of grade dry lumber, mothproofing, packing paper and tissue, polythene lining, and steel banding. They also ensure that during work in progress, tarpaulin, drop cloth or canvas will protect the floors and work surfaces.

All of our Team Leaders can speak, read and write fluent English and Swahili as well as their native Ugandan languages. Each Team Leader has over four years experience and has impeccable work skills and a proven track record with-in the company.

Our entire packing staff has been provided with Worldwide Movers Uniforms, which consist of forest green polo neck T-shirts and forest green short sleeve work shirts, khaki trousers, and work boots. All T-shirts and shirts are emblazoned with the Worldwide Movers title and green lioness logo. The work shirts are also embroidered with each packer's name. Each packer is also issued with a marker pen, a Stanley knife and WWM photo identifying credentials. Company policy requires each individual to turn out in clean, neat uniform.

During pack-ups, every packing team prepares an itemized inventory for each shipment as detailed in the contract. All items are detailed on the inventory and then checked and signed by both the packing supervisor and the shipper. Every packing team takes the greatest care in handling and packing, weighing and itemizing all household effects within each consignment. The packed items are then carefully loaded and stuffed directly into inspected and seaworthy containers or into prepared liftvans or airfreight crates. We also strive to accommodate packing as defined and set out in our various Industry Contracts and Conditions.

During deliveries, the goods are conscientiously unloaded. Every member of the delivery team meticulously cross checks every item delivered against the provided inventory, and reports any missing items or damages. The household goods are unwrapped, unpacked, set up and positioned. Any damages or short counts are noted on the delivery receipt. The consignee and the delivery supervisor both sign the delivery receipt; all inventory pages, and the service evaluation. The packing debris is removed at the time of delivery or at a date requested by the customer.

We can provide teams for local deliveries and packing anywhere in Uganda. Our teams endeavour to protect all shipments and cargo from physical damage while in transit.

Our scale adheres to the standards department of Weights and Measures, Uganda Bureau of Standards. The scale has a capacity range from 0 to 3000 kg. The accuracy is periodically updated and rectified, and certified by the Uganda National Bureau of Standards.

All our staff is briefed and educated on the environmental impact of our work. They are trained to be, and strive to be, diligent and caring of their surroundings. We encourage the re-use of quality second hand packing materials wherever possible, and we discourage the wastage of our resources. Our packing cartons are in standard brown craft colour and we encourage the recycling of old materials. We have specially marked cartons in the office for the disposal of recyclable materials. Scrap paper in the office is shredded and reused as padding for fragile items. The office staff has their own mugs and cups for their hot beverages. They also have re-usable permanent plastic glasses for cold beverages. This reduces waste and cost of disposable containers.

Recruitment of personnel is on going and all staff members are instructed to be observant of potential candidates. When a new position becomes available, a suitable replacement is sought from within the company. Then feelers are put through our local network. If no qualified candidates respond, an advert is placed in the local papers. The applicant's experience is examined and a thorough background check is performed. Finally two, possibly more, interviews are held with different and pertinent members of our staff. A successful candidate is hired on a three months trial basis.

Training and education is continuous and largely on site. We have regular training sessions with the packing staff. Experienced supervisors from our various offices in Africa visit our office in Uganda and exchange views and methods, and vice versa. These supervisors train individuals on the various techniques used for general packing and specialist packing such as jet-pack, glassware, or over sized items. Whenever possible a training session is organized during the visit of a foreign supervisor. Supervisors also provide regular training sessions on etiquette, filling of forms, general supervision, and loading and stuffing of containers.

The supervisors' work in tandem with the warehouse manager, the carpenters, and the operations team, so that all training is eventually aimed at the same out come. This is especially beneficial in bringing separate inter company groups together for discussions and sharing of ideas that would normally not take place.

Visiting lecturers from our HQ provide seminars and discussions on leadership, marketing and sales. The FIDI training manual and video are also used. Contemporary trade manuals and magazines are available to staff to learn up-to-date methods and practices. Management encourages extracurricular courses in customs clearance, computer software, and general education.

Personnel are continuously graded on their competence, quality and attitude. Management and staff meetings are held on a weekly basis, where self-evaluation, productiveness, and general performance are discussed. All personnel meet with their superior to discuss their progress every six months. An individual yearly meeting is held to review each employee's strengths, weaknesses, and value to the company.

All our facilities are regularly maintained. The Kampala City Council inspects and licenses all structures, especially in the Industrial Estates. The staff is assigned the responsibility of taking care of and respecting their work environment. Regular walkthrough tours are made to inspect goods in store and the condition of the warehouse. The roof is carefully inspected after every heavy rainfall to look for any leakage. The liftvans and wooden items are constantly checked and sprayed for termites and other wood-burrowing creatures. Walls are checked for moss or rot due to humidity.