Packing Services Structure and Quality Management

The Manager for International Relocation, Export Packing, Shipping, and Storage Services is Mr. Damas Bayanga (0784-222100). The packing team leaders are Mr. Andrew Myombo (0713-568388) and Mr. Makata Hussein (0754-383563). Any shipper can contact the above mentioned with regard to any pack-ups and deliveries. Mr. Bill Beuthin (0754-580108) is the Managing Director and is always available to liaise with the teams.

Mr. Bayanga and Mr. Hussien are directly responsible for all surveying, estimations, packing, inventory, crating, weighing, marking, customer relations and any special handling. They alternate as estimator for on site pre-shipment surveys of household effects and they evaluate and provide in writing, calculations of volume, weight, and work to be undertaken per job.

Mr. Myombo is responsible for the control, maintenance, and inventory of all packing materials, tools, and general machinery. The packing materials used for every move are tracked and reported to Mr. Bayanga. Purchase, orders and requests for services are made through him. Mr. Myombo is also responsible for maintenance, supervision and management of the warehouse.

Vehicle maintenance is the direct responsibility of the drivers and is reviewed by Mr. Myombo and reported to the office on a weekly basis. All drivers have a valid heavy goods license and are fully cognizant of the local laws and customs. They are also responsible to ensure they have all the required permits.

Mr. Beuthin maintains regular spot checks, manages the quality control, and answers any queries not directly related to surveys, or packing. He is also responsible for international and local requests for bids and rate requests, as well as liaison with affiliated agents. All quotations and contracts, pre-movement organization, waybills, and forwarding are directed and approved through his office.

All transport, customs, or clearing related queries for inbound and outbound surface shipments are directed to Mr. Damas Bayanga. All customs or clearing related queries for inbound and outbound air shipments are directed to him as well.

The packing teams provide all equipment and materials for packing: book cartons, dishpacks, barrels, wardrobes, picture boxes, cases, padding, waterproofing, crates of grade dry lumber, mothproofing, packing paper and tissue, polythene lining, and steel banding. They also ensure that during work in progress, tarpaulin, drop cloth or canvas will protect the floors and work surfaces.

All of our Team Leaders can speak, read and write fluent English and Swahili. Each Team Leader has over four years experience and has impeccable work skills and a proven track record with-in the company.

Our entire packing staff has been provided with Worldwide Movers Uniforms, which consist of forest green polo neck T-shirts, khaki trousers, and boots. All T-shirts are emblazoned with the Worldwide Movers title and green lioness logo. Each packer is also issued with a marker pen a Stanley knife and identifying credentials. Company policy requires each individual to turn out in clean, neat uniform.

During pack-ups, every packing team prepares an itemized inventory for each shipment as detailed in the contract. All items are detailed on the inventory and the checked and signed by both the packing supervisor and the shipper. Every packing team takes the greatest care in handling and packing, weighing and itemizing all household effects within each consignment. The packed items are then carefully loaded and stuffed directly into inspected and seaworthy containers or into prepared liftvans or airfreight crates. We also strive to accommodate packing as defined and set out in our various Industry Contracts and Conditions.

During deliveries, the goods are conscientiously unloaded. Every member of the delivery team meticulously cross checks every item delivered against the provided inventory, and reports any missing items or damages. The household goods are be unwrapped, unpacked, set up and positioned. Any damages or short counts are noted on the delivery receipt. The consignee and the delivery supervisor both sign the delivery receipt, all inventory pages, and the service evaluation. The packing debris is be removed at the time of delivery or at a date requested by the customer.

We can provide teams for local deliveries and packing anywhere in Tanzania. Our teams endeavor to protect all shipments and cargo from physical damage while in transit.

Our scale adheres to the standards department of Weights and Measures, Tanzania Bureau of Standards. The accuracy is periodically updated and certified.

All our staff is briefed on the environmental impact of our work. They are trained to be, and strive to be, diligent and caring of their surroundings. We encourage the use of quality second hand packing materials wherever possible, and we discourage the wastage of our resources. Our packing cartons are in standard brown craft color and we encourage the recycling of old materials. We have specially marked cartons in the office for the disposal of recyclable materials.

Recruitment of personnel is not currently essential but all staff members are instructed to be observant of potential candidates. When a position is opened, a suitable replacement is sought through our local network. If no qualified candidates respond, an advert is placed in the local papers. The applicant's experience is examined and a thorough background check is performed. Finally two, possibly more, interviews are held with different and pertinent members of our staff. A successful candidate is hired on six months trial basis.

Training and education is mostly on site. We have regular training sessions with the packing staff. Experienced supervisors from our various offices in Africa visit and exchange views and methods, and vice versa. Whenever possible a training session is organized at this time. Contemporary trade manuals and magazines are available to staff to learn up-to-date methods and practices. Management encourages extracurricular courses in customs clearance, computer software, and general education.

Personnel are continuously graded on their competence, quality and attitude. Management and staff meetings are held on a weekly basis, where self-evaluation, productiveness, and general performance are discussed. All personnel meet with their superior to discuss their progress every six months. An individual yearly meeting is held to review each employee's strengths, weaknesses, and value to the company.

All our facilities are regularly maintained. The DSM City Council inspects and licenses all structures. The staff is assigned the responsibility of taking care of and respecting their work environment. Regular walkthrough tours are made to inspect goods in store and the condition of the warehouse. The roof is carefully inspected after every heavy rainfall to look for any leakage. The liftvans and wooden items are constantly checked and sprayed for termites and other wood-burrowing creatures. Walls are checked for moss or rot due to humidity.